Effective Date

Effective Date: 3 June 2026
Last Updated: 8 July 2026

This Privacy Policy applies to all users of the Mnyalu Safaris website and booking services from the Effective Date shown above.

1. Who We Are

Mnyalu Safaris is a Tanzania-based tour operator.

If you have questions about this policy or your personal data, contact us at:

2. Personal Data We Collect

For normal website browsing, we do not collect direct personal details such as your full identity documents.

We collect personal details mainly when you choose to contact us or submit booking-related forms.

Depending on your interaction with our website and services, we may collect:

  • booking and contact form details (name, email, phone/WhatsApp, travel dates, group size, and message/request)
  • identity and travel-document details only where required to confirm and operate a booking;
  • booking details (travel dates, traveler names, preferences, special requests);
  • payment and billing details (invoice information and payment status; card data is handled by payment providers);
  • communication records (emails, calls, and messages with our team);
  • limited technical website data (IP address, browser/device information, referral source, and pages viewed) used for security, performance, and analytics;
  • cookie and analytics identifiers, where enabled by your preferences.

We do not create user accounts for general browsing, and we do not collect unnecessary personal data through ordinary page visits.

3. How We Use Personal Data

We process personal data to:

  • respond to inquiries submitted through contact or booking forms;
  • prepare quotations and itinerary proposals;
  • confirm and operate bookings with lodges, transport providers, guides, and activity suppliers;
  • provide customer support before, during, and after travel;
  • process payments and issue invoices/receipts;
  • send booking updates and important travel notices;
  • improve website performance and user experience based on limited usage analytics;
  • comply with legal, tax, regulatory, and dispute-handling obligations.

4. Legal Bases for Processing

Where applicable, we process data under one or more of these legal bases:

  • contract performance (to provide requested travel services);
  • legitimate interests (service quality, fraud prevention, and business operations);
  • legal obligations (tax, accounting, regulatory, and safety compliance);
  • consent (for optional marketing communication and nonessential cookies).

5. Sharing Your Data

We share relevant data only where needed to operate your booking or run our services, including with:

  • accommodation and activity suppliers;
  • transport providers and guides;
  • payment and invoicing platforms;
  • IT, hosting, and analytics providers;
  • legal, regulatory, or government authorities where required.

We do not sell your personal data.

6. International Data Transfers

Because travel services are delivered across borders, your data may be processed in countries outside your country of residence.

When we transfer data internationally, we use reasonable safeguards appropriate to the nature of the transfer and service.

7. Data Retention

We retain personal data only as long as reasonably necessary for:

  • booking delivery and after-service support;
  • legal, tax, accounting, and audit requirements;
  • dispute resolution and fraud-prevention purposes.

Retention periods may vary by data type and legal obligation.

8. Security Measures

We use reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration.

No online system can be guaranteed 100% secure, but we continuously improve controls and access practices.

9. Your Rights

Depending on applicable law, you may have rights to the following:

  • request access to your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion where legally permissible;
  • object to or restrict certain processing;
  • request portability of data you provided;
  • withdraw consent for consent-based processing.

To submit a request, email info@mnyalusafaris.com.

10. Marketing Communications

If you opt in, we may send occasional updates and offers.

You can unsubscribe at any time using the unsubscribe link (where provided) or by contacting us directly.

11. Third-Party Links

Our website may contain links to third-party websites (for example, social media or partner services). We are not responsible for their privacy practices.

Please review their policies before sharing personal data.

12. Children

Our services are not intended for independent use by minors without a parent or legal guardian.

Where child traveler information is required for bookings, it must be provided by an authorized adult.

13. Updates to This Policy

We may update this Privacy Policy from time to time.

The latest version published on this page applies from its stated effective date.